Refunds & Cancellation

Refunds and Cancellation Policy

1. Cancellation by Customer:
   1.1. Cancellation requests must be submitted in writing via email or through our website’s contact form.
   1.2. Cancellation fees may apply based on the timing of your cancellation and the specific terms of your booking. Please refer to the detailed cancellation policy provided during the booking process.
   1.3. Refunds, if applicable, will be processed according to the cancellation policy in effect at the time of cancellation.
   
   

2. Cancellation Fees:
   2.1. Non-Refundable Deposits: Some bookings may require non-refundable deposits, which will not be refunded in case of cancellation.
   2.2. Partial Refunds: Depending on the timing of your cancellation, partial refunds may be available after deducting applicable cancellation fees.
   
   

3. Refunds Process:
   3.1. Refunds, if applicable, will be processed using the original payment method within a reasonable timeframe.
   3.2. Processing times may vary depending on the payment provider and banking institutions involved.
   
   

4. Cancellation by TravelTranquilly:
   4.1. TravelTranquilly reserves the right to cancel bookings or modify itineraries due to unforeseen circumstances, force majeure events, or insufficient participation.
   4.2. In case of cancellation by TravelTranquilly, alternative arrangements or a full refund of payments made will be offered to affected customers.
   
   

5. No-Show and Unused Services:
   5.1. No refunds will be provided for no-shows or unused services during the travel period, unless otherwise specified in writing.
   5.2. It is the customer’s responsibility to inform TravelTranquilly of any changes or deviations from the planned itinerary to avoid no-show situations.
   
   

6. Refunds Disputes: 6.1. Any disputes regarding refunds or cancellations shall be resolved in accordance with the terms outlined in this policy and applicable laws.
   
   

7. Exceptions and Special Cases:
   7.1. In certain exceptional cases, such as medical emergencies or documented extenuating circumstances, TravelTranquilly may consider refund requests outside of the standard policy. Such requests will be evaluated on a case-by-case basis.
   
   

8. Contact Us:
   8.1. For inquiries, cancellation requests, or assistance regarding refunds, please contact us at +91 7618 150 555. Please include your booking details and reason for cancellation in your communication.

By booking with TravelTranquilly, you acknowledge that you have read, understood, and agreed to the terms of this Refunds and Cancellation Policy.

Last Updated: 2nd April 2024